Shipping and Returns
Shipment and Delivery
MV undertakes to process each confirmed Order within 24 working days, starting on the working day following the day in which the Client transmitted the Order. During seasonal sales and when the company is closed, the delivery times indicated above may be delayed.
As soon as the Products are dispatched, the Client is informed via e-mail.
The Customer Care Office is available to Customers to provide assistance as to the Order status and for any issues relating to shipment or delivery. The service, nonetheless, may suffer delays and/or interruptions during the periods in which the company is closed.
The Customers must check the Products immediately upon delivery, to confirm their compliance with the Order, ensure that none of the ordered Products are missing, and report any manifest defects in the Products.
If the Customer has signed the delivery slip without reservations, the Customer may not move any claims at a later time, without prejudice to the provisions of Article 9 relating to hidden defects.
In case of failure in the Products’ delivery, or should the delivery slip contain a report of missing articles as compared to the Order, MV shall reimburse the Customer as quickly as possible.
The delivery service used by MV is DHL
Delivery costs are charged to the customer unless otherwise indicated in the Datasheet section of the Product. The amount of such costs (including VAT), which can vary depending on the delivery method chosen by the customer, the destination, the number and the weight or volume of the Products that the customer decides to purchase, will be clearly and separately indicated in relation to the single Product in the Datasheet of the Product and, in any case, before the customer sends the purchase order. This amount will later be shown in the "Order Confirmation" and "Shipping Confirmation" e-mails.
Where foresee, the customs duties and charges shall be paid to the customer, which will not be refunded in the event of termination, for any reason, of the purchase contract. In any case, the amount due by way of non-refundable charges and customs duties upon termination of the sale contract, will be explicitly indicated in the purchase procedure, before the customer transmits the order.
The delivery fees are shown, together with all the other costs relative to the purchase, upon conclusion of the procedure to fill each Order, and before the final confirmation.
Unless otherwise specified in the Order, all delivery fees are determined on a flat-rate basis, and shall be charged as indicated below:
Country of Destination
United Arab Emirates
Right of withdrawal
The Customer has the right to withdraw, in whole or in part, each Order, without any penalties and without having to specify the reasons thereof, by and no later than 14 days from the day the Products are received. After such 14-day term, the Order may no longer be withdrawn.
In case of exercise of such right to withdraw, the Customer must return, within the above period, the Products to MV, handing them to a courier together with the return form (hereinafter, “Return Form”) included in the Products package, duly filled out. The Products must be in their original state and packaging, with their tag still attached (where applicable). In case of returning watches, the Customer must also return the relative warranty. Should the Customer fail to do so, the withdrawal shall not be deemed to have been validly exercised.
To return the Products, the Client may use the DHL courier, and in this case all shipment costs shall be borne by MV. All the information is contained in the Return Form, found inside the packaging of the Products. It is understood that the Client may use other couriers, and in this case all shipment costs shall be borne by the Customer. In the latter case all transport risks shall be borne by the Customer.
If the right of withdrawal is not exercised as above indicated, MV shall not accept the returned Products, and send the Products back to the Customer without any additional shipment costs.
Should the right of withdrawal be validly exercised, MV shall re-credit the amounts charged for the Products being returned – net of any shipment costs – as quickly as possible, and in any case within 14 days of the date of receipt of the Products.
The above amounts shall be considered reimbursed within the prescribed term when they are re- credited with value date not preceding the expiry of said 14-day term. MV may not, in any case, be deemed liable for any delays in the actual re-credit which may be attributable to the Banking Institution and/or the provider of the credit card used to purchase the Products.