Terms and Conditions

Generals Sales Conditions


1. General Information

1.1. The sale of the products (hereinafter the “Products”) offered on our website www.valentinoshoes.com (hereinafter the “Website”),is regulated under these general sales conditions (hereinafter the “General Sales Conditions”)

1.2. The Products shall be sold directly by Mario Valentino S.p.A., a company duly organized under the laws of Italy and with legal headquarters in Via Fontanelle, 85, 80136 Napoli, Italy, Naples Company Register Rea NA-292524, and VAT Code No. 00694090630 (hereinafter “MV”).

1.3. MV reserves the right to apply, to one or more orders (hereinafter the “Order”) specific contractual conditions, reported in the order summary before the sale is confirmed by the Customer and made final (hereinafter the “Specific Provisions”). In such case, the applicable contractual conditions applicable to the single Order shall be both the General Sales Conditions as well as the Specific Provisions. Should there be any discrepancies between the General Sales Conditions and the Specific Provisions, these latter shall be intended to prevail over the former for any of the aspects specifically referred therein.

1.4. MV may at any moment modify or amend the present General Sales Conditions. The modifications shall be effective as of the moment they are published onto the Website, without prejudice to any Orders already accepted by MV, which shall continue to be regulated exclusively under the General Sales Conditions and Specific Provisions being valid at the closing of each Order.



2. Sales Policy – sales and Product delivery limitations

2.1. The Products featured on the Website are offered to natural persons who act for purposes that do not fall within the scope of a business, industrial, or professional activity (hereinafter the “Clients”).

2.2. In consideration of the above, MV reserves the right to reject any orders originated by persons other than the Clients, and to provide, for each category of Products, a maximum number of purchasable items. 2.3. The Customer acknowledges and accepts that the Products may be delivered exclusively to the Countries included in the list found under Article 7.4 of these General Sales Conditions. The invoice and shipment address must be within the same country.

2.4. The Customer acknowledges and accepts that, for security reasons, the Products may not be delivered to a post box or to recipients and/or addresses that cannot be identified.

2.5. All the communications to the Customer will be sent by MV to the e-mail address provided by the Customer in the registration form or during the final purchase phase if the Customer is accessing the Website as a guest. Any modifications to such address must be communicated without delay to MV in writing.

3. Purchasing Procedure

3.1. Each Product offered for sale is described and shown on the Website, featuring photos of the Products, their price per unit, including VAT, and the various colours and sizes, shapes and/or formats available (where applicable).

3.2. Some Products may be visualized on the Website exclusively for advertisement purposes. Such Products are not for sale and cannot be purchased.

3.3. Even though MV adopts measures and precautions to ensure that the photographs shown on the Website are faithful reproductions of the Products, some variations may occur due to the technical characteristics and the colour resolution that the Clients uses to access the Website. Consequently, the images and the colours of the Products offered for sale may, in some cases, not match the real ones. The images and colours, thus, must be considered as indicative and as an example only. MV shall thus not be responsible for any Product failing to match the images and colours shown on the Website for the above reasons.

3.4. In order to complete each Order for the Products selected, the Customer must carefully follow the instructions and procedures provided on the Website.

3.5. The Customer must verify all the details of each Order before confirming the Order, entering all the information required on the Website. Before completing each Order, the Customer shall be asked to confirm to have read and to accept the Order. Should the Customer office decline to accept the contents of the Order or the General Sales Conditions, the Order cannot be completed.

3.6. Before the final confirmation, the Order may be modified or corrected. Once confirmed, the order may not be modified, but only cancelled, except for the case described in Article 5.4 below, and when mandatory rules of law require so.

3.7. Upon completing the purchasing procedure, the Customer is advised to download, save, or print all the conditions relating to the Order, including the General Sales Conditions applicable at the time the Order is completed. The Customer shall also receive an e-mail (hereinafter “E-mail”) confirming that the Order was received, and a summary of the information already reported in the Order form (i.e., Customer data, delivery options and address, indication of the model, colour, and size/dimension of the Products selected, the price applicable and delivery fees).

3.8. Clients who have registered on the Website may at any time monitor the status of their Order, by accessing the “Customer Area” section. In any case, the Order status may be monitored by any Client, by calling the Customer Care phone number (hereinafter “Customer Care”) provided in the Website in the “Contact www.valentinoshoes.com” section.

3.9. Each Order confirmed by the Client is automatically forwarded to Mario Valentino S.p.A., and recorded with the company’s offices located in Via Fontanelle, 85, 80136, Napoli (NA).

4. Prices and payment procedure

4.1. The Prices of the Products indicated in the Website are expressed in EURO and include VAT.

4.2. The total amount of each Order shall also include any applicable delivery fees, calculated according to the specifications listed under Article 7 “Delivery fees”.

4.3. MV reserves the right to modify the prices for the Products offered for sale at any time and without notice. Such modifications shall be valid starting on the moment they are published on the Website, without prejudice to any Orders already confirmed by the Client, for which the prices applicable at the time each Order was concluded shall continue to be valid.

4.4. The Products may be paid exclusively via credit card. The accepted credit card types are indicated in the Website’s “Payment Methods” section.

4.5. The payment operations through credit card shall be governed by the rules and regulations adopted by each single credit card circuit, including with regard to any spending limits.

4.6. The confirmation that each Order was successfully concluded shall take place only after the credit card data have been confirmed and the payment has been authorized by the Client’s credit card issuer. The applicable amount shall be charged on the Client’s credit card exclusively after each Order has been shipped for delivery.

4.7. It is expressly understood and acknowledged that, as each Order is forwarded to the appropriate MV department, the Client receives an e-mail to confirm that the Order has been processed. In some cases (when the Order is processed exceptionally quickly), the above confirmation e-mail may be omitted, and the Client shall only receive the confirmation that the Products have been shipped for delivery.

4.8. The credit card data shall be handled with outmost privacy, directly by the credit card circuit administrator. MV is not responsible for any fraudulent and illegal credit card activity by any third party upon payment of the products purchased through the Website www.valentinoshoes.com. On such regard MV reserves the right to cancel any transaction and cancel any Orders in case such activity should be reported to MV. In order to ensure greater security, additional information or documents may be requested, without which MV reserves the right to deny the transaction.

5. Product Availability

5.1. The Customer acknowledges that the supply of Products offered on the Website is limited.

5.2. On occasion, one or more Products may not be available. In such case, MV shall inform the Customer via e-mail, within 20 days of the date of completion of the Order.

5.3. Should none of the Products ordered by the Customer be available, the Customer Care office shall send an e-mail to the Customer to inform them that the Order cannot be processed and that MV shall annul the relative Order. In such case, no charge shall be made to the Customer’s credit card.

5.4. In case only one or more of the Products in the Order should be available, the Customer Service office shall send the Customer an e-mail detailing the article not being available. The Order shall be processed for the available Products, and the Customer shall be charged solely for the amount corresponding to said Products, unless the Customer should inform MV, in writing, that they intend to annul the entire Order.

6. Shipment and Delivery

6.1. MV undertakes to process each confirmed Order within 24 working days, starting on the working day following the day in which the Client transmitted the Order. During seasonal sales and when the company is closed, the delivery times indicated above may be delayed.

6.2. As soon as the Products are dispatched, the Client is informed via e-mail.

6.3. The Customer Care Office is available to Customers to provide assistance as to the Order status and for any issues relating to shipment or delivery. The service, nonetheless, may suffer delays and/or interruptions during the periods in which the company is closed.

6.4. The Customers must check the Products immediately upon delivery, to confirm their compliance with the Order, ensure that none of the ordered Products are missing, and report any manifest defects in the Products.

6.5. If the Customer has signed the delivery slip without reservations, the Customer may not move any claims at a later time, without prejudice to the provisions of Article 9 relating to hidden defects.

6.6. In case of failure in the Products’ delivery, or should the delivery slip contain a report of missing articles as compared to the Order, MV shall reimburse the Customer as quickly as possible.

6.7. DHL

7. Delivery Fees

7.1. Delivery costs are charged to the customer unless otherwise indicated in the Datasheet section of the Product. The amount of such costs (including VAT), which can vary depending on the delivery method chosen by the customer, the destination, the number and the weight or volume of the Products that the customer decides to purchase, will be clearly and separately indicated in relation to the single Product in the Datasheet of the Product and, in any case, before the customer sends the purchase order. This amount will later be shown in the "Order Confirmation" and "Shipping Confirmation" e-mails.

7.2. Where foresee, the customs duties and charges shall be paid to the customer, which will not be refunded in the event of termination, for any reason, of the purchase contract. In any case, the amount due by way of non-refundable charges and customs duties upon termination of the sale contract, will be explicitly indicated in the purchase procedure, before the customer transmits the order.

7.3. The delivery fees are shown, together with all the other costs relative to the purchase, upon conclusion of the procedure to fill each Order, and before the final confirmation.

7.4. Unless otherwise specified in the Order, all delivery fees are determined on a flat-rate basis, and shall be charged as indicated below:

Country of Destination



United Arab Emirates


€ 40,00

8. Right of withdrawal

8.1. The Customer has the right to withdraw, in whole or in part, each Order, without any penalties and without having to specify the reasons thereof, by and no later than 14 days from the day the Products are received. After such 14-day term, the Order may no longer be withdrawn.

8.2. In case of exercise of such right to withdraw, the Customer must return, within the above period, the Products to MV, handing them to a courier together with the return form (hereinafter, “Return Form”) included in the Products package, duly filled out. The Products must be in their original state and packaging, with their tag still attached (where applicable). In case of returning watches, the Customer must also return the relative warranty. Should the Customer fail to do so, the withdrawal shall not be deemed to have been validly exercised.

8.3. To return the Products, the Client may use the DHL courier, and in this case all shipment costs shall be borne by MV. All the information is contained in the Return Form, found inside the packaging of the Products. It is understood that the Client may use other couriers, and in this case all shipment costs shall be borne by the Customer. In the latter case all transport risks shall be borne by the Customer.

8.4. If the right of withdrawal is not exercised as above indicated, MV shall not accept the returned Products, and send the Products back to the Customer without any additional shipment costs.

8.5. Should the right of withdrawal be validly exercised, MV shall re-credit the amounts charged for the Products being returned – net of any shipment costs – as quickly as possible, and in any case within 14 days of the date of receipt of the Products.

8.6. The above amounts shall be considered reimbursed within the prescribed term when they are re- credited with value date not preceding the expiry of said 14-day term. MV may not, in any case, be deemed liable for any delays in the actual re-credit which may be attributable to the Banking Institution and/or the provider of the credit card used to purchase the Products.

9. Guarantee

9.1. Products are under legal guarantee of conformity according to articles 128 and following of Legislative Decree no. 206/2005 (“Consumer Code”). This guarantee is reserved for Customers. Therefore, MV is liable to Customers for any lack of conformity of the Products existing at the moment of delivery of Products and which arises within 2 (two) years from such delivery. In this case, the Customer has a right to have the Products restored to their original specifications, at no cost, through repair or replacement, or to an appropriate reduction to the price of the Product, or to termination of the purchase agreement, pursuant to article 130 of the Consumer Code.

9.2. Customers are no longer entitled to the above rights if they fail to report the lack of conformity to MV within the term of two months from the date of detection. Any action to enforce any rights relating to a lack of conformity not fraudulently concealed by MV expires, in any case, at the end of twenty-six months from the day of delivery of the item.

9.3. The necessary costs to ensure that Products are brought into conformity, including shipping costs, shall be borne entirely by MV.

9.4. The Customers acknowledge that it will not be possible to return non-compliant Products purchased through the Website to any physical MV shop or authorised retailer.

9.5. For the purpose of returning any defective Products, the Customer must inform, via telephone or e- mail (customercare@valentinoshoes.com), the Customer Care office, which shall activate a practice, sending the Customer a code that must be reported in the Return Form included in the Products packaging. To know more about how we process and protect your data, please read here.

9.6. The Customer must return the defective Products to MV, handing them to the courier to be shipped, together with the Return Form included in the Products packaging, duly filled out.

9.7. The Products, to the extent possible, must be returned in their original state and packaging, with their tag still attached.

9.8. To return the defective Products, the Customers may use the DHL courier. All the information regarding this process is contained in the Return Form included in the Products’ packaging. It is understood that the Customers may choose to use other couriers; in any case all shipment costs shall be entirely borne by MV.



10. Applicable law and disputes

10.1. These General Conditions and, therefore, the Contracts executed with the Clients, shall be governed by, and will be interpreted in accordance with Italian laws (including the Legislative Decree of 6 September 2005, No. 206 -“Consumer Code” -and specifically “Capo I, Titolo III of Part III - and the Legislative Decree of 9 April 2003, No. 70 -“Ecommerce Decree”).

10.2. Any disputes relating to the Orders and/or these General Sales Conditions must be submitted before the Court having jurisdiction over the place of domicile or residence of the Customer based on the applicable law, or, as chosen by the Customer

11. Contacts

11.1. For any additional information, assistance, or query, the Customers are invited to send an email to the following address: customercare@valentinoshoes.com, or to contact the Customer Care office of Mario Valentino S.p.A., Via Fontanelle, 85, 80136 Napoli (NA) Italy 

The evolution of the brand

Entirely Made in italy, Valentino dedicates the new sneakers collection to men and women that love living an active lifestyle and with and easy-chich style; keeping always an eye to the latest trends and season must-haves but without renouncing to comfort and functionality.

The quality

A sporty line of women shoes which just cannot pass unnoticed thanks to the highest quality leather, meticulously refined details, fancy fabrics.

Our origins

The story of Mario Valentino begins in Naples in 1952 from the modern vision of its founder, and since the very beginning has always stood out for its iconic and eye-catching style, combining tradition with innovation.